a personal phone
On someone's personal phone.
When she's offline, the brand is offline. Orders pile up in a chat nobody reads until tomorrow.
Orders slipping~14 / week
One inbox for email, WhatsApp, and chat bot. AI handles the rest.
Cronate replaces Mailchimp, WATI, Tidio, and your WhatsApp phone - with one unified platform built for growing businesses.
4.9/5 from early access teamsNo credit card required
cronate · unified inbox
Email
12Naomi · ShopNest
Quick question about the…
Mark · Luxora
Re: Campaign performance
Help@Craftly
Order #4892 shipped
WhatsApp
7Priya M.
Is this size available?
Alex T.
Need invoice please
Hassan R.
Where's my order?
chat bot
3Visitor · #1283
Do you ship to UAE?
Visitor · #1284
Pricing for 50 seats?
Visitor · #1285
Bot: Helping…
AI agent active
Auto-replied to 14 conversations today
The duct-tape problemYour customer chats live in four different apps.
Your customer chats live in four different apps.
Every gap is a sale.
Each tool looks harmless on its own. Stitched together with duct tape, they leak orders, context, and money - every single day.
Mailchimp + Gmail
Split across two tools.
Marketing sends from one app. The customer hits reply and lands in another - with zero context attached.
Context lostevery reply
Live chat
Intercom + Tidio
Two apps, one customer.
Your team flips between tabs. The customer tells the same story twice - sometimes three times before it's solved.
Tools paid4+ monthly
One inboxCronate
liveEvery channel, in one thread.
- WhatsApp1 contact
Priya M.
Is this back in stock?
- Email1 contact
Naomi · ShopNest
Re: spring drop
- Live chat1 contact
Visitor #1283
Do you ship to UAE?
One contact record. One bill. Four channels and counting - working as a single system, so nothing slips through the cracks again.
a personal phone
On someone's personal phone.
When she's offline, the brand is offline. Orders pile up in a chat nobody reads until tomorrow.
Orders slipping~14 / week
Mailchimp + Gmail
Split across two tools.
Marketing sends from one app. The customer hits reply and lands in another - with zero context attached.
Context lostevery reply
Live chat
Intercom + Tidio
Two apps, one customer.
Your team flips between tabs. The customer tells the same story twice - sometimes three times before it's solved.
Tools paid4+ monthly
One inboxCronate
liveEvery channel, in one thread.
- WhatsApp1 contact
Priya M.
Is this back in stock?
- Email1 contact
Naomi · ShopNest
Re: spring drop
- Live chat1 contact
Visitor #1283
Do you ship to UAE?
One contact record. One bill. Four channels and counting - working as a single system, so nothing slips through the cracks again.
Three layers. One platform.
Everything your business needs to reach, connect, and automate - without juggling four tools.
Cronate Chat
Your WhatsApp inbox, on the web.
WhatsApp CRM, multi-account, templates, staff assignment.
WhatsApp inbox
4 active- PM
Priya M.
2mIs this size available?
openSara - AT
Alex T.
9mNeed invoice please
pendingMarco - HR
Hassan R.
nowWhere's my order?
openAI - LB
Léa B.
1hThanks, sorted!
resolvedSara
HR
Sara is also viewingHassan R.
+971 50 ··· 4892 · WhatsApp Business
Order #4892 · $129
Runner '88
Where's my order?
AIHi Hassan - checking order #4892… 🚚
AIIt's out for delivery, ETA 4–6 pm today.
Typing
Cronate Mail
Email campaigns that actually land in inboxes.
Send from your own domain with full deliverability tooling. No shared IPs, no spam-folder roulette.
- SMTP from your own domain
- SPF, DKIM & DMARC guidance
- Domain warm-up tooling
- Open + click tracking
- Campaign scheduling
Deliverability
naomi @ shopnest.com
40of 100
SPF
aligned
DKIM
verified
DMARC
pass
- Sender authenticated
- Reverse DNS healthy
- Engagement > 28%
- Inbox placement 97%
Marco is already replying to Priya - avoid double-replies.
Priya M.
Is this size available?
Alex T.
Need invoice please
Hassan R.
Where's my order?
Léa B.
Thanks!
Open
14
Pending
3
Resolved
188
Cronate Chat
Your entire WhatsApp inbox, on the web. For your whole team.
Stop juggling phones. Bring every WhatsApp Business account into one shared inbox - with assignment, statuses, and collision warnings built in.
- Multi-account WhatsApp Business management
- Staff assignment + ownership
- Real-time collision detection
- Open / pending / resolved statuses
Cronate Bot
A website chatbot trained on your business - and connected to Shopify.
Answer order-status questions, returns, sizing, and shipping queries 24/7. Hand off to a human the moment the bot can't.
- Embed on any website with one snippet
- Native Shopify order tracking API
- Staff handoff + escalation rules
- Train on your FAQs, returns, policies
shopnest.com / collections / spring
Runner '88$129
Court Low$95
Shade 01$48
Cotton Tee$32
Field Watch$159
Denim Jacket$98
Daypack 20L$72
Studio Cans$89
Wool Knit$54
Cronate Bot
Online · replies in seconds
Hi 👋 Ask me anything about your order, returns, or shipping.
Where's my order?
Found order #4892. Shipped via DHL, arriving Wed. Track shipment →
Want to talk to a human? Connecting you to Sara…
Flow builder
100%Trigger
WA message
AI
Classify intent
Branch
Order status
Branch
Returns
Branch
Sizing FAQ
Action
Auto-reply ✓
Escalate
Handoff → Sara
flow · order-status.v3Live
Cronate Flows
Build WhatsApp automations visually. No code.
Wire up triggers, conditions, and replies on a canvas. Let AI handle the long tail. Hand off to humans the second it matters.
- Drag-and-drop visual flow builder
- FAQ + intent-based replies
- AI-powered fallback responses
- One inbox shared with humans
Everything they do. Nothing they miss.
The honest matrix. Public plans, comparable tiers, no funny footnotes.
FeatureCronateIntercomMailchimpWATITidio
Email campaignsYesNoYesNoNo
WhatsApp CRMYesNoNoYesPartial
Website chatbotYesYesNoNoYes
WhatsApp botYesNoNoYesNo
SMB-friendly pricingYesNoYesPartialYes
Workspace-based pricingYesNoNoNoNo
Unified inbox across channelsYesPartialNoNoNo
Feature coverage7/71/72/72/72/7
Comparison reflects publicly listed features of competitor plans comparable to Cronate's Growth tier. Some competitors offer partial functionality via paid add-ons.
Pay for your workspace. Not your headcount.
One team of 10 pays the same as a team of 2. Because growth shouldn't cost extra.
Free
For curious teams kicking the tires.
$0/mo · billed yearly
- 1 workspace · 2 seats
- 500 email sends / mo
- 1 WhatsApp number
- Cronate Bot on 1 site
Starter
For shops getting their first 100 orders / mo.
$23/mo · billed yearly
- 1 workspace · 5 seats
- 10k email sends / mo
- 2 WhatsApp numbers
- Email + chat tracking
Growth
For brands scaling past 1k orders / mo.
$79/mo · billed yearly
- 1 workspace · unlimited seats
- 50k email sends / mo
- 5 WhatsApp numbers
- AI agent + visual flows
- Shopify order tracking
Scale
For multi-brand operators & agencies.
$183/mo · billed yearly
- Unlimited workspaces
- 250k email sends / mo
- Unlimited WhatsApp
- Priority deliverability
- SSO + audit log
All plans include unlimited contacts, GDPR compliance, and 99.9% uptime. No per-seat fees, ever.
Built for your kind of business.
Different team sizes. Different channels. Same workspace pricing.
E-commerce brands
From campaign to checkout to support - in one place.
Marketing agencies
Manage all your clients without the per-seat bill.
Local service businesses
Turn WhatsApp chaos into a structured inbox.
D2C brands
Your email and WhatsApp finally talk to each other.
What we're building next.
Two new layers under active build. Get on the list - we'll ping you when each goes live.
Coming soonQ3 2026
Cronate Contacts
Unified CRM that ties every email reply, WhatsApp chat, and bot conversation to one customer profile.
NCRM
Naomi · ShopNest
1 profile · 3 channels merged
EmailWhatsAppBot
Replied to “Spring drop”2d
Asked “Where’s my order?”5d
Coming soonQ4 2026
Cronate Broadcast
Cross-channel campaigns that pick the right channel per customer - email, WhatsApp, or push.
“Spring restock”
smart-routedEmail4,210
WhatsApp1,980
Push860
Your business inbox starts here.
Join the waitlist. Be among the first to unify your customer conversations.
No credit card Cancel anytime GDPR compliant